1.1 THE INFORMATION SYSTEM REVOLUTION
How Information system are transforming business?
- There are massive spending among people conducting business
- Social network service
- Such as cell phone, blackberrys, iphone, email, online conferencing over the internet have become essential tools of business.
What's new in MIS ?
- Cloud computing platform emerges as a major business are of information.
- More powerful, energy efficient computer processing and storage devices.
- A mobile digital platform emerges to compete with the Pc as a business system.
- Manager adopt online collaboration and social networking software to improve coordination, collaboration and knowledge sharing.
- Virual meetings proliferate.
- Telework gains momentum in the workplace.
- Outsourcing production.
1.2 INFORMATION SYSTEM IN THE INDUSTRY (FACTORS AND CHANGES)
- Airline reservation system
-Hotel reservation system
-The emerging digital firm (Travel Technology)
-Applications of ICT in travel, tourism and hospitality industry
-Also referred to as tourism technology, hospitality automation, travel tracking and flight tracking.
1.3 THE ADVANTAGES AND DISADVANTAGES OF INFORMATION SYSTEM IN TRAVEL AND TOURISM
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Advantages
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Disadvantages
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- Improve the ability to manage and develop a
sustainable tourism industry.
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- Increase cost to implement the system hardware
and software.
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- Market environment
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- Complexity
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6 Strategic Business Objective
- Operational Excellence
- New product, service and business models
- Customer and supplier intimacy
- Improved decision making
- Competitive advantages
- Survival
